What are the emergency numbers in the Netherlands?

In this chapter, you may find useful details and numbers on: emergency numbers, Police stations, 24-hour medical service, 24-hour Gas/Electricity Number, Counselling and Helplines, Lost and Found,  Embassies/Consulates and useful Dutch words.

The Netherlands country code is +31.

Emergency Numbers

112 is the emergency number for fire, police and ambulance and so is only to be used in cases of real emergency, when every second counts.  112 is the emergency number throughout Europe.

Police stations

For police services, or for the Aliens’ police, first call 0900 8844. You will then be connected to your local police station or visit www.politie.nl

24-hour medical service

Family Doctor
Amsterdam

020 – 592 3434

The Hague (Huisartsendienst)

070 – 346 9669

Rotterdam (Huisartsenpost)

010 – 290 9888

24 hour information on phone numbers for doctors

(‘t Gooi, Almere, Amersfoort areas) and dentists (not all areas)

0900 1515(day time only)

0900 9359 (night time and weekend)

Dentist

Amsterdam

0900 821 2230

The Hague

070 – 311 0305

Rotterdam

010 – 455 2155

(17:00 – 08:00 answer phone in Dutch)

Local free newspapers list after-hours emergency numbers or contact your local pharmacy (apotheek).

24hr Veterinary Service

Amsterdam

020 – 560 6360

Amsterdam (after 15:30)

0900 9551

The Hague (08:00 – 20:00)

070 – 325 5907

The Hague (weekends)

070 – 311 0307

Gas, electricity 24-hour number:

A 24-hour national number to call for electricity, gas or meter problems, if you suspect a gas leak, smell fumes or have a general power problem: 0800 9009.

Important information
The first Monday of the month at 12:00 noon, emergency sirens are tested. Do not be alarmed. In the event of a real emergency, turn on your television or radio to a local station for further information.

 

 

List of useful numbers in the Netherlands

Useful numbers

Counselling

ACCESS Counselling Service Network

(also see Counsellor on Call)

0900 222 2377

Parnassia The Hague

070 – 391 6391

PsyQ International (8.30 until 17.30 and on Tuesday and Thursday from 8.30 until 20.00)

088 357 3478

(Netherlands Association for Outpatients’ Mental Health Care)

Sexual Abuse

Amsterdam

020 – 611 6022

Centre for Domestic Violence Amsterdam

020 626 3800 (8.00 – 23.00)

Emergency 06 10599458

The Hague

070 – 362 0496

Other locations

0900 899 8411

(Weekdays 09:00 – 23:00

Weekends 15:00 – 23:00)

SOS Distress

Amsterdam (24hr)

020 – 675 7575

The Hague (24hr)

070 – 345 4500

Rotterdam (24hr)

010 – 436 2323

Zoetermeer (20:00 – 02:00)

079 – 352 3737

Utrecht

030 – 294 3344

Some of these organisations are run by Dutch volunteers. If the volunteer cannot speak English, one will be found who can help. If the answer is a tape in Dutch, listen carefully – how to reach someone in person will be explained.

Helplines

AIDS infoline

0900 204 2040

(in English, Monday to Wednesday : 09.30 – 15.30, thursday and Friday: 13.30 to 15.30)

Alcoholics Anonymous (24hr)

020 – 625 6057

www.aa-netherlands.org

Alcohol and Drug Abuse

Amsterdam (drugs, alcohol)

Jellinek Drug and alcohol help center

088 505 1220

The Hague

Triora 088 358 3741

Rotterdam (drugs, alcohol & clinic)

IGHD verslavingzorg 010 423 2711

Domestic Violence

Centre for Domestic Violence Amsterdam

020 626 3800 (8.00 – 23.00)

Emergency – 06 10599458

The Hague (24hr, everyday)

070 – 392 5774

Rotterdam (24hr, everyday)

010 – 476 1680

Child Line (02:00 – 20:00 everyday)
0800 0432

Drugs Advice Clinic

Amsterdam

020 – 570 2355

The Hague Parnassia

070 – 391 7800

Lost and Found

Lost Something?
Go to www.verlorenofgevonden.nl, register what you lost and see if it is found. Always do a theft online declaration via www.politie.nl in case of theft or visit the policiebureau.

Found Something?
Report an object you found at: www.verlorenofgevonden.nl, and keep it at home. If no one comes to collect the object after one year, you can keep it. Handing in at the police station is no longer possible from January 2013.

For more information visit www.verlorenofgevonden.nl or thehague.com.

Credit Cards
Europass/Eurocheques

0800 – 0313

Eurocard       (Mastercard)

030 – 283 5555

Giro Pass/Giros (24hr)    (ING MAstercard)

058 – 212 6000

Visa Card issued inside NL  (ABN AMRO)

020 – 660 0611

Visa Card issued outside NL

0800 022 4176

Amex

020 – 504 8000

Amex (after 20:00 and weekends)

020 – 504 8666

In a taxi
Amsterdam – 020 – 677 7777

The Hague – 070 – 555 5555

Rotterdam – 010 – 462 6060

In public transport or places
0900 9292

Embassies and Consulates

Find your Embassy or Consulate in the Netherlands: www.government.nl/issues/embassies-consulates-and-other-representations

 

 

What benefits are available in the Netherlands for low income households?

If you work or study in the Netherlands you may be entitled to a benefit. You can apply to the Belastingdienst (Tax Authorities) in order to receive a contribution towards the costs of your Dutch healthcare insurance (zorgtoeslag), rented house (huurtoeaslag) or children (kindgebonden budget). Visit the Belastingdienst’s website in order to find general information on how benefits work.

If I get a small fee for my volunteer work, is this tax free?

If you get a small fee for your volunteer work, it is tax free only if you receive a maximum of €150 per month or €1,500 per year. Should you receive more, then you have to pay income tax. In order to be able to take advantage of this tax break (on the €1,500), the organisation with which you volunteer must have a so-called ANBI status and must provide you with the required documentation for your tax return.

Do I need a work permit in order to volunteer?

Citizens of non-EU/EAA countries require a valid working permit. Be sure to inform the organisation you want to volunteer for whether or not you have a work permit.

Please note:  holders of a tourist visa are not allowed to do voluntary work. Also, if you are receiving unemployment benefits, you may not be allowed to volunteer without prior consent from UWV WERKbedrijf (Public Employment Service).

Are there also volunteering opportunities if I can’t commit for a longer term?

There are also many volunteering opportunities that require a short-term commitment, such as the ‘NLdoet days’ www.nldoet.nl (in Dutch only) and one-off festivals, such as the International Film Festival in Rotterdam (iffr). The above-mentioned sites will also have information about such opportunities.
You can also check if there is a Vrijwilligers Centrale – VC (volunteers’ centre) located in your area. They are usually stichtings (foundations) subsidized by the government that offer a wide range of volunteer opportunities.

What kind of volunteer work is available in the Netherlands?

Volunteering was generally considered an activity to improve the well-being of others without any remuneration. It used to be thought of as being rooted in a positive attitude: working because you want to and not because you have to. It has now been expanded to a process of learning and developing. It takes many forms, and can be performed by a wide range of people in many areas, while giving the feeling of satisfaction that comes from giving back to a community, being helpful, being busy, meeting new people and developing skills. There are many interesting volunteering positions you can apply for in the Netherlands through different organisations.

The main popular volunteering areas are:

Community development

This encompasses volunteer work that aims to improve infrastructure and services like sanitation, water, permanent shelter, electricity, schools, gardening, reliable roads, and more.

Environment & wildlife

These are the services directed towards environmental and wildlife management. They can involve environmental monitoring, re-vegetation, weed removal and several other ecological restoration related processes. Raising awareness about the environment also falls under the same category.

Schools or education

Volunteering in schools may involve helping underprivileged children and adults to develop life-changing skills (like learning English, which can significantly improve the prospects of people living in developing countries), being a classroom helper, helping with fundraising efforts, etc. You can also participate in fun activities like drama productions, one-off events and chaperoning on field trips.

There are other areas where volunteers are utilised:

  • Community theatres, museums and monuments
  • Libraries or senior help centres
  • Clubs and organisations like school clubs, youth organisations, rotary clubs, sports clubs
  • Restoration activities for parks, and other public spaces
  • Places of worship

Volunteering can be done within an organisation, out in the field and from home, with tasks such as writing, graphic designing, emailing and social media.

Where can I find out about opportunities to do useful voluntary work or join social clubs?

There are many organisations across the Netherlands suitable for volunteers from the international community. ACCESS was specifically set up to provide support to the English-speaking international/expat community, but there are many more organisations throughout the Netherlands which are looking for and value the contribution of your time/expertise.

Several local organisations are increasingly providing volunteering opportunities, for which little to no Dutch is required, and which are available to the international community. Here you have some examples:

The major cities also have a wide range of clubs and societies covering a diverse range of activities and cultural interests. Information can be obtained from ACCESS or via internet sites and Facebook aimed at the international community. For groups located in your area, you can also contact the ACCESS Helpdesk.

For general information on volunteering in Netherlands, you can contact the national Dutch volunteer office on 0900 899 8600 (€0.20/c per min) and check the daily papers for ads regarding volunteering opportunities.