Emergency numbers and other useful information
In this chapter, you may find useful details and numbers on: emergency numbers, Police stations, 24-hour medical service, 24-hour Gas/Electricity Number, Counselling and Helplines, Lost and Found, Embassies/Consulates and useful Dutch words.
The Netherlands country code is +31.
112 is the emergency number for fire, police and ambulance and so is only to be used in cases of real emergency, when every second counts. 112 is the emergency number throughout Europe.
For police services, or for the Aliens’ police, first call 0900 8844. You will then be connected to your local police station or visit www.politie.nl
24-hour medical service
The common rule for huisartsen (GP’s) is to call your own GP if you have problems. If he/she is not available, you will usually get a phone number of the person on call. It may also be listed on the website of your GP.
The common rule for dentists is to call your own dentist if you have problems. If he/she is not available, you will usually get a phone number of the person on call. It may also be listed on the website of your dentist.
24hr Veterinary Service
The common rule for vets is to call your own veterinarian if your pet has problems. If he/she is not available, you will usually get a phone number of the person on call. It may also be listed on the website of your vet.
Gas, electricity 24-hour number:
A 24-hour national number to call for electricity, gas or meter problems, if you suspect a gas leak, smell fumes or have a general power problem: 0800 9009.
The first Monday of the month at 12:00 noon, emergency sirens are tested. Do not be alarmed. In the event of a real emergency, turn on your television or radio to a local station for further information.
ACCESS Counselling Service Network
(also see Counsellor on Call)
Sexual Assault Centre
0800 0188 (free and anonymous)
0900 899 8411
(Weekdays 09:00 – 23:00
Weekends 15:00 – 23:00)
In life threatening situations call 112
Suicide prevention – 0900 113
Police – 0900 8844
SOS 24 hour helpline – 0900 0767
Gas and electricity emergencies (24/7) 0800 9009
Helpline for children and teenagers (kindertelefoon) 0800 0432
Gay & lesbian switchboard 020 623 6565
0900 204 2040
(in English, Monday to Wednesday : 09.30 – 15.30, thursday and Friday: 13.30 to 15.30)
Alcoholics Anonymous (24hr)
020 – 625 6057
Alcohol and Drug Abuse
Drugs information (anonymous) 0900 1995 (during office hours only)
Narcotics Anonymous 06 223 410 50
Rename the section to drug abuse
Veilig Thuis 0800 2000 (24/7, anonymous)
Lost and Found
Report an object you found at: www.verlorenofgevonden.nl, and keep it at home. If no one comes to collect the object after one year, you can keep it. Handing in at the police station is no longer possible.
Credit Cards lost or stolen
Mastercard 0800 0225821,
VISA 0800 0222 3110,
American Express 020 5048196
0800 – 0313
030 – 283 5555
Giro Pass/Giros (24hr) (ING MAstercard)
058 – 212 6000
Visa Card issued inside NL (ABN AMRO)
020 – 660 0611
Visa Card issued outside NL
0800 022 4176
020 – 504 8000
Amex (after 20:00 and weekends)
020 – 504 8666
In a taxi
Amsterdam – 020 777 77 77 (Taxi Centrale Amsterdam)
The Hague – 070 390 77 22 (HTMC)
Rotterdam – 010 – 462 6060 (Rotterdamse Taxi Centrale)
In public transport or places
Embassies and Consulates
Find your Embassy or Consulate in the Netherlands: www.government.nl/issues/embassies-consulates-and-other-representations