ACCESS NL > Testimonials

Testimonials

Received at our Helpdesk

“Wow – thank you SO much for all this information. It is incredibly helpful and kind of you – many, many thanks indeed.”

“Many thanks! As usual ACCESS remains the most trusted provider of up to date info for expats.”

“Hi there!  Yes it was so very helpful indeed!!!!!!!  I got a letter from them for my meeting tomorrow with my employer.  The letter stated that they must follow what the doctor recommend by Dutch laws.  If my employer does not follow it this legal agency asked for me to return and they will help me in much more great detail if needed.

I cannot thank you enough for all of your wonderful help.  With(out) you I would not know about my rights.  Your program and what you recommended me to do proves that there are STILL good people with greats morals and know and understand what is basic right and wrong.  I feel more prepared and I know my rights now.  Once again I cannot thank you enough for recommending me to the agency below.  They are so wonderful also.”

“Thank you very much for such a detailed and quick reply to my message. I am sure this information will prove very helpful.”

“Many thanks for your detailed and prompt reply! Those are super helpful for me , I do really appreciate your help.”

“There are not many support teams that would go the extra mile and be extremely helpful as ACCESS helpdesk team. They didn’t just answer the question and provided the help I thought I needed, they understood the problem and gave additional tips, all in nice and friendly manner. Truly an amazing experience.”

“Thank you so much for all the information you gave to me, you were incredible professinal with a lovely human touch. I really appreciate.”

“Many thanks for your very prompt and helpful reply. I do intend to contact at least one of the three advisers. Rest assured that I will mention that I heard about them through ACCESS. You are to be commended on the excellent work you do.”

As always I am deeply thankful for the information and dedication that your helpdesk brings to my life, and I’m sure the lives of many others who have come to live and work in a strange but wonderful new place.
Please keep up the good work and caring attitude that you always show

Received from past volunteers

“Dear Deborah, dear all,

I wanted to express my gratitude to both the ACCESS team for supporting us Amsterdam volunteers on this newly born project, as well as the Expat Center colleagues for their friendliness, positive attitude and constant help offering today.

Both Arthur and I (I am sure I speak on your behalf too, Arthur) felt welcome, relaxed and we enjoyed our shift all the way. Like in every new venture, fine-tuning is needed, but, I think, we are all open to learn from each other.

I am looking forward to come back on Wednesday and get a bit more “wisdom” from my experienced Expat Center and ACCESS colleagues.

My best regards,

Zoe”

“A letter to the volunteers at ACCESS:

Today was a busy day at the office. With VRD hosting an information morning, the Communications team hogging the conference room, the ACCESS Magazine hogging the lunch table, our new newsletter coordinator interviewing for feedback, VRD interviewing to place volunteer candidates, other volunteers stuffing and taping and stacking envelopes full of magazines, others making a LOT of coffee, others looking up statistics, still others brainstorming about how to even better serve our community and our organization, and never mind the non-stop flow of team members in-and-out of Deborah’s office and of course more happening all around that I didn’t even know about. Well, you can picture the marvelous chaos. We even experienced the luxury problem of having too few computers for all the hard workers!

It’s wonderful, positively wonderful, that we receive compliments such as what Deborah posted the other day about the survey results from The Hague International Centre. I am grateful that the community recognizes ACCESS this way. At the same time it’s also important to tell each other now and again how splendid and awe-inspiring we are! So, dear volunteers, I appreciate you and I thank you. Simply put: You inspire.

I don’t work at the office often, or often enough it seems – but every time I do, I feel good. Thank you, all, for keeping me going, for keeping us going. We really do make memories and change lives for the better. We’re a unique and precious collective and I’m proud to be on this journey with you.

Sincerely,
Mandie van der Meer-Danielski”

Received from corporate clients

“Beste Deborah en beste Wilfred,

De reacties die ik vandaag over jullie optreden om mij heen heb gehoord waren uitermate positief. Medewerkers waren erg onder de indruk van het werk van ACCESS. Bovendien hebben ze van jullie veel nieuwe informatie gehoord. Derhalve nogmaals dank. Ik waardeer het zeer dat jullie vanuit Den Haag naar Enschede zijn afgereisd om de voordracht te houden.

Met vriendelijke groet,”

Wiebe Baron | Directeur Civil-Military Co-operation Centre of Excellence, Militair Complex Twente

NCI NATO tour of three military complexes in Belgium (April 2015)

“The Agency Staff Relocation is a very complex process in which the right communication plays an essential role. As the move affects  not only the employees, but also their families, it raises questions/needs related to housing, schooling, logistics, banks, job opportunities for partners, language and other courses, doctors and hospitals, culture and free time possibilities, etc. And exactly there, it was the external briefers from ACCESS and The Hague International Centre, Ms Deborah Valentine and Mr Wilfred Assink, that made a huge difference to the Agency Communication Staff Relocation Campaign held from  13-17 April 2015. Those guys were amazing. They saw immediately where the concern of people was, and they had the answers ready almost before the questions were raised. They were professional, flexible and very comprehensive. For the Agency, the cooperation with and support by those two entities has been an added value that the Agency hopes to continue build upon also in the future.”

Lucie Cimoradska, Communication, NATO Communications and Information Agency, Chief Strategy Office | Communication Dpt.

“First of all, let me say „thank you“ for having made that event possible for our employees and their families, it was very much appreciated and really made a difference for a lot of partners present.

Feedback in general was overly positive, and I am glad that you enjoyed your experience with our UPSers as well.”

Markus Kessler | West District HR Manager, UPS Europe