ACCESS NL > What we do > Helpdesk

Helpdesk

The ACCESS Helpdesk can be contacted by – phone or email, Monday-Friday from 10:00 – 16:00. Should there be no answer please do send us an email, teams are working but not yet fully from the office.

We endeavour to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavour to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Want to talk to one of our team members? Get answers to your questions? Please find below the details about how to reach our teams in Amstelveen, Amsterdam, Leiden, The Hague and Utrecht. We are available different ways, so please check how you can reach us in each city.

Planning a visit to the actual ‘expat centre’ in your city? Please do check their websites for details about this, every city is different.

Please note ACCESS cannot help with official governmental and municipal services such as:
• Residence and work permit applications
• Registration with the relevant municipality
• Arrangement and registration of citizen service numbers (BSN)

For inquiries about these you are asked to contact the relevant ‘expat centre’.

Our Teams

Amstelveen – Mondays, Tuesday and Thursdays 10:00-14:00 – no appointments necessary
Send an email
Amstelveen City Hall – Laan Nieuwer-Amstel 1, 1182 JR Amstelveen

 

Amsterdam – hybrid format as per days/times below. Appointment calendars for each also shared.
For appointments with Amsterdam
ONLINE from 10:30-13:00 on Tuesdays & Thursdays and 13:00-15:00 on Mondays, Wednesdays & Fridays
IN-PERSON from 10:30-12:00 on Mondays, Wednesdays & Fridays and 13:30-15:00 on Tuesdays & Thursdays
Send an email
IN Amsterdam, World Trade Centre, Strawinskylaan 1767/ i-Tower, first floor, Amsterdam

 

Leiden – Mondays 09:00-17:00 and Wednesdays 09:00-17:00 (Mondays 13:00-15:00 video appointments)
For online appointments with Leiden
Send an email
Expat Centre Leiden, Stadskantoor Leiden, Bargelaan 190, Leiden

 

The Hague – Mondays through Fridays 09:00-17:00 – no appointments necessary
Send an email
The Hague International Centre, Spui 70, Den Haag

 

Utrecht – Mondays and Tuesdays 09:00-12:30 and 13:00-16:30; Thursdays 13:00-16:30 Fridays 09:00-12:30 and Wednesdays (online) 09:00-12:30
For online appointments with Utrecht
Send an email
International Welcome Centre Utrecht Region, Stadsplateau 1, Utrecht