ACCESS NL > What we do > Helpdesk

Helpdesk

The ACCESS Helpdesk can be contacted by – Phone or Email, Monday-Friday from 10am – 4pm. (Due to the COVID-19 situation we are unable to answer your calls but you can leave a message  and we will get back to you as soon as possible. Thank you for your understanding. You can always contact us via email: helpdesk@access-nl.org)

We endeavour to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavour to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Expat centres from which we work:

You are also welcome to come and speak to us in person(only by appointments), at one of the following expat centres. Please note that opening times do vary – please check before visiting.

The Hague:

Monday-Friday, 9am-2pm, by appointment only.  Visiting address: The Hague International Centre, City Hall, Spui 70, The Hague

Amsterdam:

Monday-Thursday, by appointment only. Book appointments by e-mail or phone. Phone lines are available 9am-12pm and 1pm-5pm. Visiting address: IN Amsterdam, World Trade Center Amsterdam, I-tower, Strawinskylaan 1767, Amsterdam

Utrecht:

Tuesday, by appointment only. Book appointments via the digital tool.  Visiting address: International Welcome Center Utrecht Region, Stadsplateau 1, Utrecht

Leiden:

Monday 9am-12:15pm & Wednesday 9am-12:15pm, by appointment only, book via the appointment form. Visiting address: Expat Centre Leiden, Stadskantoor Leiden, Bargelaan 190, Leiden