ACCESS NL > What we do > Helpdesk

Helpdesk

The ACCESS Helpdesk can be contacted by – phone or email, Monday-Friday from 10:00 – 16:00. (Due to the COVID-19 situation we are often unable to answer your calls. We encourage you to please send us your question via our contact form).

We endeavour to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavour to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Want to talk to one of our team members? Get answers to your questions? Please find below the details about how to reach our teams in Amstelveen, Amsterdam, Leiden, The Hague and Utrecht. We are available different ways, so please check how you can reach us in each city.

Planning a visit to the actual ‘expat centre’ in your city? Please do check their websites for details about this, every city is different.

Please note ACCESS cannot help with official governmental and municipal services such as:
• Residence and work permit applications
• Registration with the relevant municipality
• Arrangement and registration of citizen service numbers (BSN)

For inquiries about these you are asked to contact the relevant ‘expat centre’.

Our Teams

Amstelveen – Mondays, Tuesday and Thursdsays 10:00-14:00
Send an email
Amstelveen City Hall – Laan Nieuwer-Amstel 1, 1182 JR Amstelveen

 

Amsterdam – Mondays through Fridays 10:00-16:00 (currently only online)
For appointments with Amsterdam
Send an email
IN Amsterdam, World Trade Centre, Strawinskylaan 1767/ i-Tower, first floor, Amsterdam

 

Leiden – Mondays 09:00-17:00 and Wednesdays 09:00-17:00
Send an email
Expat Centre Leiden, Stadskantoor Leiden, Bargelaan 190, Leiden

 

The Hague – Mondays through Fridays 09:00-17:00
Send an email
The Hague International Centre, Spui 70, Den Haag

 

Utrecht – Mondays and Tuesdays 09:00-12:30 and 13:00-16:30; Thursdays 13:00-16:30 Fridays 09:00-12:30 and Wednesdays (online) 09:00-12:30
For appointments with Utrecht
Send an email
International Welcome Centre Utrecht Region, Stadsplateau 1, Utrecht