ACCESS NL > What we do > Helpdesk

Helpdesk

The ACCESS Helpdesk can be contacted by – Phone or Email, Monday-Friday from 10:00 – 16:00. (Due to the COVID-19 situation we are often unable to answer your calls. We encourage you to please send us an email, so we can respond to that: helpdesk@access-nl.org).

We endeavour to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavour to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Expat centres from which we work:

During these extraordinary times (COVID 19 related), our local teams have adapted their ways of working at the expat centres we partner with. As the situation evolves continuously we would recommend checking each centre before you visit. Some details are shared below.

The Hague:

The Hague International Centre (THIC) is open Monday-Friday, 09:00-16:30, at City Hall, Spui 70, The Hague. Our teams are available to people who already have an appointment with THIC (Gemeente/Municipality) or IND. Current walk-in services remain closed and it is not possible to make separate appointments with ACCESS only. You can contact us by phone (+31 (0)70 353 50 43). As availability on the phone is restricted we advise to email our Helpdesk (helpdesk@access-nl.org) for specific questions.

Amsterdam:

At the moment, we are operating online only by responding to emails and through online meetings through appointments. If you are a client of IN Amsterdam and wish to speak to ACCESS, kindly book your appointment via this link. Visiting address: IN Amsterdam, World Trade Center Amsterdam, I-tower, Strawinskylaan 1767, Amsterdam

Utrecht:
At the International Welcome Centre Utrecht Region (IWCUR) we are available to meet with clients in person every Tuesday all day (09:00 to 16:30) and Thursday afternoon (13:00 to 16:30). It is necessary to make an appointment with ACCESS Information via the Municipality website here: https://welcome.utrechtregion.com/en/news/revised-services-at-the-international-welcome-centre-utrecht-region Our visiting address is International Welcome Center Utrecht Region, Stadsplateau 1, Utrecht.
As of March 15th we are also available to meet with clients via Zoom on Monday afternoon (13:00 to 16:30) and Wednesday and Friday morning (9:00 to 13:00). Use this link to make an appointment to speak with one of our officers via Zoom: http://appointments.access-nl.org/utrecht/ . We are also responding to emails every day.
Leiden:

ACCESS is available on Mondays 09:00-12:15 & Wednesdays 09:00-12:15. Our teams are available to people who already have an appointment with Expat Centre Leiden (ECL) (Gemeente/Municipality). Current walk-in services remain closed and it is not possible to make separate appointments with ACCESS only. You can make a videocall appointment with our helpdesk on Tuesdays  via this link. You can also contact us by phone (+31 (0)71 516 6005) or email (info@expatcentreleiden.nl). As availability on the phone is restricted we advise you email us via the ECL. Visiting addressExpat Centre Leiden, Stadskantoor Leiden, Bargelaan 190, Leiden