ACCESS NL > What we do > Helpdesk

Helpdesk

The ACCESS Helpdesk can be contacted by – Phone or Email, Monday-Friday from 10:00 – 16:00. (Due to the COVID-19 situation we are often unable to answer your calls. We encourage you to please send us an email, so we can respond to that: helpdesk[at]access-nl.org).

We endeavor to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavor to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Expat centres from which we work:

During these extraordinary times (COVID 19 related), our local teams have adapted their ways of working at the expat centres we partner with. As the situation evolves continuously we would recommend checking each centre before you visit. Some details are shared below.

The Hague:
You can contact us by phone (+31 (0)70 353 50 43). As availability on the phone is restricted we advise to email our Helpdesk (helpdesk[at]access-nl.org) for specific questions. Our visiting address is City Hall, Spui 70, The Hague.
Please note ACCESS cannot help with official governmental and municipal services such as:
• Residence and work permit applications
• Registration with the relevant municipality
• Arrangement and registration of citizen service numbers (BSN)
For citizens in The Hague region requiring these services, please visit The Hague International Centre and book an appointment via this link or send an email to internationalcentre[at]denhaag.nl
Amsterdam:

At the moment, we are operating online only by responding to emails and through online meetings through appointments. If you are a client of IN Amsterdam and wish to speak to ACCESS, kindly book your appointment via this link.

Visiting address: IN Amsterdam, World Trade Center Amsterdam, I-tower, Strawinskylaan 1767, Amsterdam

Utrecht:

At the International Welcome Centre Utrecht Region (IWCUR) we are available every Tuesday (09:00 – 16:30), Thursday (13:00 – 16:30) and Friday (09:00 – 13:00). It is not necessary to make an appointment to come see us at the municipality building in Utrecht.

Our visiting address is: International Welcome Centre Utrecht Region, Stadsplateau 1, Utrecht.

We are also available online on Monday (13:00 – 16:30) and Wednesday (9:00 – 13:00). Use this link to make an appointment to speak with one of our officers via Zoom (http://appointments.access-nl.org/utrecht/). 

We continue to respond to emails every working day.

Leiden:

ACCESS is available on Mondays 09:00-12:15 & Wednesdays 09:00-12:15. Our teams are available to people who already have an appointment with Expat Centre Leiden (ECL) (Gemeente/Municipality). Current walk-in services remain closed and it is not possible to make separate appointments with ACCESS only. You can make a video call appointment with our helpdesk on Tuesdays  via this link.

You can also contact us by phone (+31 (0)71 516 6005) or email (info[at]expatcentreleiden.nl). As availability on the phone is restricted we advise you email us via the ECL.

Visiting address: Expat Centre Leiden, Stadskantoor Leiden, Bargelaan 190, Leiden