ACCESS NL > What we do > Helpdesk


The ACCESS Helpdesk can be contacted by – phone or email, Monday-Friday from 10:00 – 16:00. Should there be no answer please do send us an email.

We endeavour to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavour to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Want to talk to one of our team members? Get answers to your questions? Please find below the details about how to reach our teams in Amstelveen, Amsterdam, The Hague and Utrecht. We are available different ways, so please check how you can reach us in each city.

Planning a visit to the actual ‘expat centre’ in your city? Please do check their websites for details about this, every city is different.

Please note ACCESS cannot help with official governmental and municipal services such as:
• Residence and work permit applications
• Registration with the relevant municipality
• Arrangement and registration of citizen service numbers (BSN)

For inquiries about these you are asked to contact the relevant ‘expat centre’.

Our Teams

Amstelveen – Mondays, Tuesday and Thursdays 10:00-14:00 – no appointments necessary
You can also make an online appointment on Tuesdays, from 10:30-12:30. These can be booked here:
You can make your appointments here
Send an email
Amstelveen City HallLaan Nieuwer-Amstel 1, 1182 JR Amstelveen


Amsterdam – we serve you in a hybrid format Monday-Friday 10:00-16:00.
For appointments with Amsterdam
You may also walk-in without an appointment in the mornings of Monday, Wednesday and Friday and all-day on Tuesday and Thursday.
Send an email
IN Amsterdam, World Trade Centre, Strawinskylaan 1767/ i-Tower, first floor, Amsterdam


The Hague – Mondays through Fridays 09:00-17:00 – no appointments necessary
Send an email
The Hague International Centre, Spui 70, Den Haag


Utrecht – Mondays & Tuesdays 09:00-12:30 and 13:00-16:30; Wednesdays 09.00-12.30; Thursdays 13:00-16:30; Fridays 09:00-12:30 – no appointments necessary .
Wednesdays online appointments available 1st and 3rd Wednesday of the month 09:00-12:30
For online appointments with Utrecht
Send an email
International Welcome Centre Utrecht Region, Stadsplateau 1, Utrecht