I want to see a medical specialist. How can I arrange that?

The first thing you need to do is ask for a referral from your huisarts (GP). A referral is necessary to be able to visit a medical specialist. Once you have a referral, you can make an appointment. Depending on the specialisation and the facilities of the hospital, there may be waiting time from a few weeks to a few months. Health insurance companies may offer mediation to access treatment as soon as possible.

An alternative to seeing a medical specialist in a hospital is visiting one in  an independent clinic.  Here ambulatory and acute care are provided, but without major surgical or pre- and post-operative care facilities.

On your first visit to the medical specialist, you may be required to complete a questionnaire about your medical history and various lifestyle factors. If this is the case, the information will be registered in the hospital’s patient database.

I am dissatisfied with my huisarts. Can I change to another huisarts?

If your huisarts (GP) is working in a group practice and you prefer one of the other GPs in the practice, you can schedule your appointments during his/her office hours.

If you want to change to a new GP, it is suggested to check if he/she is willing to accept you as a patient. Some GPs don’t accept new patients because their practice is full. Acceptance also depends on the distance between the practice and your home address in order to provide house visits when necessarily. Once you are sure that you can go to the GP of your choice, ask your former GP to send your medical file to the new GP.

How can I contact my huisarts (GP) outside normal opening hours?

Healthcare in the Netherlands is accessible 24/7.

If you call your huisarts (GP) outside normal opening hours (usually after 5 p.m., before 8 a.m. and during the weekend), a recorded telephone message will usually provide contact details for an on-duty huisarts or the number of the doktersdienst (medical advice service). Often these messages are recorded in Dutch, so it is helpful to have a Dutch speaker available to listen to the message.

What are the public holidays in the Netherlands?

The Netherlands has only a few official public or bank holidays. Most of them take place between April and May. Here you have an overview:

  • 1 January: New Year’s Day
  • March/April: Easter
  • 27 April: King’s Day
  • 5 May: Liberation Day (it is a national holiday only every five years)
  • 40 days after Easter: Ascension Day
  • 7 weeks after Easter: Pentecost
  • 5 December: Saint Nicolas’ Eve
  • 25-26 December: Christmas

How can I find a doctor that speaks my language (no English-speaking)?

All doctors during a patient consult have a choice to contact the ‘tolkentelefoon ‘(interpreters phone). This organisation Global Talk has many interpreters and translators able to translate over 200 languages. Besides translating documents, the translators can assists doctors/specialists during their doctor/patient consultation. Please note that you will be charged for this service. You can find more information at: https://www.globaltalk.eu/

Alternatively, you can ask a Dutch-speaking friend to accompany you to the doctor’s appointment.

How can I find an English-speaking huisarts?

The majority of huisartsen (GPs) in the Netherlands are Dutch but many have a good command of English. However, in areas with a large number of expatriate residents there are health care centres specialised in providing a specific service for expats.

As soon as you have your health insurance, it is important to register right away with a huisarts (GP). You can find a doctor or medical centre in your area by:

 

If you experience any problems in finding a GP, we suggest to contact your health insurance company. They have a legal obligation to help you finding a GP.

How can I find a post office? I have been looking around but I don’t see any signs indicating a post office.

The Dutch post office used to be an office where you could obtain all postal products and services and some services not related to mail. These post offices do not exist anymore and have been replaced by smaller postal shops located in other shops, such as bookstores, tobacco shops and supermarkets.

These post shops are now called “Post-NL punts” and offer all products and services from PostNL (the main provider of postal and parcel services in the Netherlands) and sometimes a few other services as well. You can locate a Post-NL punt on the location finder.

Post-NL is the only company for delivering letters and post cards. For packages there are more service providers such as DHL, DPD, Cycloon and GLS.

Can I use my mobile phone in my car?

Drivers and riders of motorised vehicles, mopeds and vehicles for people with disabilities are not allowed to make or receive telephone calls without an aid, such as a headset or ‘hands-free’ car kit. Sending and receiving SMS and e-mail messages is also not permitted. You are not even allowed to hold your telephone in your hand when on the move. If you need to make or receive a telephone call while driving and you have no hands-free car kit, you must park your vehicle alongside and then make/receive the call.

This law applies not only during actual driving, but also while moving slowly for example in a traffic jam. You may use a mobile telephone while being parked or otherwise stationary. Violation of this law carries a fine.

I am considering buying an apartment. I have heard that I will become a member of a VvE (Vereniging van Eigenaren, Association of Owners). Can you explain what this is and what they do?

A Vereniging van Eigenaren – VvE (association of owners) is responsible for, and makes decisions about, the common parts of a building and the ground that belongs to it. Their work consists mainly of making decisions about maintenance and use of these common areas. For apartments, it is law nowadays to have a VvE. The fire insurance for the building is always arranged through the VvE. The details of the property and the obligations towards it will be registered in your purchase contract.

How much do I pay for a notary service?

Notaries are free to set their own fees. The fees are based upon tariffs or rates, (which vary depending on the sale price of the property and on the amount of the financial loan) and it is sometimes possible to negotiate the notary fees and the percentage charged by the notary. It is advisable to contact more than one notary, in order to compare fees.

What legal services does a notary provide?

Apart from providing legal advice, a notaris (notary) also records agreements, either because the law requires it or it is in the parties’ request. The formal deed drawn up by a notary constitutes definite proof that the date and the parties’ signatures are correct. A notary is required to retain the original deeds and to issue the parties with certified copies.

The law requires a deed for a number of agreements and legal transactions such as transferring a property in the Netherlands and creating or cancelling mortgages. Normally, the procedures involved are as follows:

Lawful period to ‘think over’

This is known in the Netherlands as wettelijke bedenktijd. Through this act, a verbal agreement should be written down in a voorlopige koopakte (provisional purchase deed). This is valid for three working days so that the buyer can change her/his mind. During this period, you are legally allowed to turn down a property, and you can hire experts to inspect the property. Ask your agent for further details.

Agreement of sale

Once the deal has been made, the selling agent will draw up a koopakte (purchase deed) and will invite you to sign the purchase deed. Ensure that you have thoroughly and carefully read through the purchase deal. Do make sure that all the agreements are mentioned in the purchase deed before you sign. Only in Amsterdam is the notary involved in this part of the process and can help you with legal advice on judicial questions and terms of sales, etc. In the rest of the Netherlands the selling and purchase agent will do this part together with their clients.
Once all the parties involved have signed the deal, the notary will organise the transfer. He or she will draw up the akte van levering (the terms of delivery) for the handover. He or she will also help with the hypotheekakte (deed of terms and conditions of mortgage). The buyer is free to choose his or her own notary. The purchase deed includes a penalty clause in case any of the parties do not comply with its terms.

It is advisable to discuss the marital situation or registered partnership with the notary; it may have legal consequences while selling the property. A marriage or registered partnership in ‘general community of property’ means that all the property and debts of each partner are shared. The same holds true if you have an official cohabitation agreement older than five years, unless you have a notarised statement indicating otherwise (i.e. a prenuptial agreement or similar).

Once both the parties have signed the deed of purchase, the deal is closed and the property is technically yours. A verbal agreement is not binding. An important clause in the purchase deed is that the deed can be cancelled if the buyer cannot obtain the necessary finances – the financial clause. This financial clause has an expiration date normally after five weeks; within that period the mortgage has to be finalized. Between the provisional and the final purchase deed, which is usually on the day you get the key to the house, all details referring to the mortgage are finalised. Your mortgage provider will request an appraisal report (by an independent real estate agent) for assessing the value of the mortgage in relation to the value of the property.

Registration

The notary will register all deeds at the kadaster (land registry). This includes the leveringsakte (deed of conveyance) and the hypotheekakte (mortgage deed). All necessary papers will be drawn up by the notary, such as a deed of transfer. He or she will check all these papers for you.

Deposit or prepayment

A waarborgsom (deposit) of 10% of the purchase price or more has to be transferred by the buyer to the notary after the sale agreement has been made. In the meantime, it is wise to get a home inspection done by a technical expert. The deposit is made by the buyer to the account of the notary. A bank guarantee is also accepted as an alternative to a deposit. Before the final payment you can ask your agent to note down the meter readings and check the house to be sure that it has been vacated as agreed.

Judicial transfer

The levering or judicial transfer of ownership of the property is done by the notary on the day of the transfer mentioned in the purchase deal, and takes place at the office of the notary. The actual delivery of the property occurs when the keys are handed over.

What does a notary do in the Netherlands?

Notaries occupy a special place in the world of legal professionals in the Netherlands, alongside advocaten (attorneys-at-law), deurwaarders (bailiffs) and belastingconsulenten (tax advisors). Notaries are authorised to draw up deeds, especially concerning: family law, property law and corporate law

Under the Dutch legal system, a notaris (notary) is required to weigh up and balance the interests of all the parties to a legal transaction. A notary is independent of all parties. For example, when a property is transferred, a notaris acts for both the seller and the buyer.