Helpdesk

There are several ways of reaching out to ACCESS for answers, or support in your search for answers to questions about moving to and living in the Netherlands. There are possibilities for reaching out to a local team – in Amsterdam – Amstelveen – The Hague – Utrecht (see below).

Alternatively you can contact our main office via email, phone (+31 (0)85 4000 338 – Monday-Friday 10:00-14:00) or Zoom (on Tuesdays and Fridays between 11:00-13:00) – Click here for an online (Zoom) session, with our back-office team.  Zoom calls are also options for our other locations, check below.

We endeavour to do our best to respond to inquiries within 2 working days. Making use of our database of ‘expat referred and preferred’ service suppliers we endeavour to always provide our clients with three options for the services they are inquiring about. Our Frequently Asked Questions are also available online – please use the categories on the home page or the search function for these. For questions not found do not hesitate to get in touch and we will research for you, and provide guidance to how and where you will be supported best.

Please note ACCESS cannot help with official governmental and municipal services such as:
• Residence and work permit applications
• Registration with the relevant municipality
• Arrangement and registration of citizen service numbers (BSN)

For enquiries about these you are asked to contact the relevant ‘expat centre’ or government websites – we can help in advising which.