ACCESS NL > Housing in the Netherlands > Renting a house in the Netherlands > I have rented a house and some repairs are needed. Who is responsible for this: the landlord or I?
Renting a house in the Netherlands
How can I avoid scams when looking for a rental property?
In general, it is most safe to rent via an organisation that is a member of the Dutch association of estate agents (Nederlandse Vereniging van Makelaars known – NVM). If you consider renting via an unaffiliated makelaar (real estate agent), the following tips can help:
- Does it sound too good to be true? Then it probably is
- Avoid landlords who only offer an email address, a mobile phone number and/or a Facebook page. Ask for a business address or a residential address, check the person or company via the internet and check the ID. Be aware that ID’s sent via email can be fake
- Visit the property before accepting it. If you can’t do this by yourself because you are abroad, ask somebody else to do it on your behalf
- Check who owns the house/apartment via the kadaster (property register) at www.kadaster.nl/web/artikel/producten/Eigendomsinformatie (mainly in Dutch). In order to obtain the information, a small fee has to be paid. If the landlord and the owner are not the same, ask for a written explanation that the landlord/agency is acting on behalf of the owner
- Before paying your landlord, make sure the keys work
- Pay by bank. If this is not possible, make sure you have a receipt signed by the landlord. When you pay in cash, consider recording the conversation via your mobile phone
- Keep a file of all emails and other document
- If your landlord doesn’t allow you to register with the municipality at that address, he is most likely doing something illegal
Not sure? Have further questions? Consult here the different organisations that offers the latest updates on rules and regulations as well as legal advise.
What are the standard practices for renting via a makelaar (real estate agent)?
In general, the minimum rental period for an unfurnished dwelling is one year, but sometimes a shorter lease is possible.
It is also standard that the tenant will get a diplomatenclausule (diplomatic clause). This means that if, on account of his/her work, the tenant will be transferred to a place 50 km or more removed from the premises or if he/she has to leave the premises for reasons beyond his/her control, the tenant is entitled to terminate this agreement prematurely. In this case, the tenant has to give the owner one to two full calendar months’ notice.
Rent is due before the first day of each month, and you pay it either directly to your landlord or to an agency that operates between you and the landlord.
Legally, the length of time required to terminate your contract is equal to the regular time period for which you pay your rent. For example, if the rent is paid every month, then the termination period for your contract is also one month. The period of termination may not be less than one month or more than three months.
When you sign the lease on a property, you often have to pay one month’s rent in advance as a deposit or a bank guarantee will be needed when renting a house. This amount is refunded if the house is in a satisfactory condition at the end of your stay.
The real estate agent is not allowed to charge you anything for helping. They often charge approximately one month’s rent (plus VAT) and call it service costs, but this is not allowed. If you rented an apartment in the past five years and you were charged agency fees, usually about a month’s rent plus taxes, this might not have been legal. If so, you might be able to claim a refund. More information how to do this is available on https://www.wooninfo.nl/english/reclaim-unjust-agency-fees/.
Am I required to pay a commission fee?
Usually the tenant does not have to pay a commission fee. If a rental agent works for both the tenant and landlord, he is not allowed to charge a commission to a tenant. He has to charge the landlord for this.
A rental agent is only allowed to work for both tenant and landlord if the tenant agrees with that in writing. There are two exceptions to the rule that tenants do not need to pay a commission:
- The rental agent assists in finding the so called ‘onzelfstandige woonruimte’, i.e. housing without your own front door (such as student rooms) and/or without exclusive use of a kitchen, bathroom and toilet
- If a rental agency is not working for the landlord, but only for the tenant. In these situations, it is allowed to ask a commission from the tenant
If you rented an apartment in the past five years and you were charged agency fees, usually about a month’s rent plus taxes, this might not have been legal. If so, you might be able to claim a refund. More information how to do this is available on https://www.wooninfo.nl/english/reclaim-unjust-agency-fees/.
What is the process of finalising the deal while renting a property?
In the Netherlands, verbal agreements regarding renting a house are still binding but a written agreement is preferred. The prices quoted on the listings are usually negotiable, and your agent will negotiate a contract with the owner’s agent. This will often be done verbally. A written contract will be made to finalise the deal. Once the contract has been signed by both parties and the rent and the deposit have been paid, then the property is yours.
I have rented a house and some repairs are needed. Who is responsible for this: the landlord or I?
When you rent a property, the landlord is responsible for almost all repairs. Only some small things like painting the walls inside and replacing the toilet seat are at your expense. Generally, these small things don’t cost much money. If you experience anything that needs to be repaired by the landlord, you need to inform him about that.
How about taking possession?
We advise you to insist on a formal check by the owner or the agent. Under normal circumstances, a checklist will be filled in regarding the condition of the house, furnishings and fixtures, and the condition of the exterior/garden. To avoid any conflict when you leave the property, it is advisable to check the following beforehand: the inside of the kitchen and bathroom cabinets, curtains and carpeting are clean, and the garden is neat and tidy. The central heating and chimneys should have been checked and serviced. You are expected to hand the house back to the owner in the same condition as you received it. It is best to take photos with dates as evidence for your records so getting back your deposit later should not be an issue. Also the meter stand readings for the electricity, water and gas should be noted.
What should I do when I want to hand the property back to the landlord?
When you want to hand the property back, make an appointment for an inspection by the landlord. If the property is in a good condition, you can hand over the key and you will get your deposit back. If the landlord blames you for certain problems and you don’t agree, make sure you can prove with documents that the problem is not your fault and already existed when you took possession of the property. The checklist you filled in when you took possession can be very useful in this.
I have some issues and contract disputes with my landlord on the room/house that I am renting. Can ACCESS provide me with some legal advice or is there a legal authority that I can go to or consult regarding these issues?
ACCESS cannot offer legal advice directly. However, the following organisations can assist you concerning disputes with your landlord:
- Fair rent commission (Huurcommisie): this is an independent organisation that mediates differences between you and the landlord about maintenance, rental price and costs of additional services. You can visit their website on www.huurcommissie.nl (in Dutch only) or contact them for free and in English. Their telephone number is:0800-4887243 (free of charge). The huurcommissie deals with issues between tenant and landlord only for for social housing.
- Dutch Legal Desk (Het Juridisch Loket): this is a legal desk that helps you with legal questions including those about property rentals. You may contact them via their website Juridischloket.nl (in Dutch only, not always available) or call them at 0800 8020 (free of charge)
- !WOON: this is an independent not-for-profit organisation. It offers free advice and support on tenancy rights if you live in Amsterdam, Aalsmeer, Amstelveen, Diemen, Haarlem or Zaanstad. You can visit their website on www.wooninfo.nl/english.
- Your municipality. As of 1 January 2024 all municipalities must have a point of contact for tenants who have issues with their landlor.
If you need a list of lawyers in your area who could offer you legal advice, please contact the ACCESS Helpdesk here
I have signed my rental contract but I realise only now that some things in the contract are not fair. What can I do about it?
When you have signed a rental contract, it is final. However, if there are any issues in the contract that are against the law, the law is always binding. If you think this might be the case, it is best to seek legal advice. You should, of course, discuss the issues with your landlord and see if he is willing to change the contract.
The contract is in my partner’s name and she/he is leaving the Netherlands. May I continue living in the house?
If a rental contract is in your partner’s name and she/he is planning to move out, you will not be allowed to continue living there unless you can get the name in the contract changed. Best practice is to put both the names in the contract initially.
How can I get water, electricity and gas connections?
In many cases, the utilities (gas, water and electricity) will already be available in your home and you only need to transfer them into your name. Your makelaar (real estate agent) will usually help you with transferring contracts of your new home to your name. We suggest you to bear in mind the following:
- Note and check the meter readings when moving into another house as bills are based on the previous year’s consumption for the property. Discrepancies are corrected at the end of the year and refunds or additional bills are issued accordingly
- Gas and electricity are both supplied by the same provider; water is arranged separately
- If the rent is inclusive, check your contract carefully for what is covered
Should you need to set up a account see below the pre-requisites:
- A passport or ID card (proof of identity)
- Proof of occupancy (rental contract, house deeds)
- A bank statement or proof of residence available from the municipality’s personal records database (Basisregistratie Persoonsgegevens (BRP))
Please note that he Dutch energy market is privatised, thus enabling you to choose or change your supplier. Regulatory authorities ensure fair practices and tariffs.
Products, tariffs and services may vary from company to company. Should you decide to change company, remember to check and be aware of the conditions for cancelling a contract or switching providers. Here some tips for choosing a service provider:
- Check the term of your contract to know when you can switch for free. If you want to switch immediately check the cost of doing it before the term in the contract ends
- Check what you’re paying for electricity and gas as opposed to what you consume
- Compare the prices and contracts of various energy companies
- Determine whether you want the contract for a definite period or indefinite
- Check whether you want grey or green energy
- Check whether you have a fixed price or variable price to pay
- Keep an eye on special promotions or discounts
- Check the terms and conditions of the contract carefully
- Check whether there are any hidden costs, for example, energy tax, standing charges and transportation costs
- Check the payment options, for example what is the cost of paying by giro
Useful links
- Find out which water company is covering your area at www.vewin.nl (enter your postcode on the top-right box ‘Zoek uw waterbedrijf’)
- Compare energy suppliers in the Netherlands: Energievergelijken.nl (Dutch only)
- Click here to know more about how to connect to all utilities and billing-related queries
How can I get connected to telephone, Internet and TV?
In the Netherlands, telephone, Internet and TV are available digitally and/or via cable. Many providers offer bundles of all three services. It is important to bear in mind the length of your stay and your location, as not all providers have a complete country network. Satellite television is also an option, but you need to fix a satellite dish in the right direction and there are regulations covering this
For both landline and mobile telephone, there are several providers offering subscriptions. For mobile phones, you can also choose for a prepaid option instead of a subscription but they are usually more expensive. Top-up cards can be bought at most telephone stores and supermarkets. It is also possible to top up your prepaid credit via the Internet and by phone. Nowadays, if you have a subscription with a mobile company in an EU country you can use internet and phone calls at the usual rates. Calls within the EU have no roaming costs anymore.
It is advisable to compare price, quality and always read the small print. You can compare tariffs and conditions at the following websites:
- For All-in-1 bundles & Internet+phone subscriptions visit: Breedbandwinkel.nl/expats (in Dutch only)
- For a comparison of prices of different providers visit: Bellen.com (in Dutch only) or Prijsvergelijken.nl/compare-broadband
For your information 0800 numbers are toll free; 0900 numbers are charged (per call or minute).
Are there any special rules for collecting household waste?
In many cities households have two separate waste containers: green for waste from vegetables, fruit and garden (groente-, fruit- en tuinafval, GFT) and grey/brown for all remaining waste (restafval). Both containers are emptied once a week or alternating weeks. If your municipality has decided that household waste should be compulsorily separated, you will receive a fine for non-organic waste placed in the green container.
You need to put your waste/bins outside your house at the time set by your municipality. If you don’t, you may be fined.
Glass, paper, plastic and clothing/textiles, medicines and batteries, small electrical appliances and bulbs can be deposited in special containers in your neighbourhood. Bottles and cans should be returned for cash. Other types of waste (oversized household waste, domestic chemical waste etc.) can be brought to one of the city’s garbage and recycling stations.
If you live in an apartment building with rubbish bins or underground containers, you can throw away your rubbish in these containers anytime. Be aware of any specific rules that may apply to the tenants of the building.
What are the rules for a landlord or rental agent to follow when renting out property?
Landlords and rental agents should follow certain rules and take care of the tenant’s rights.
The most important rules are:
- Landlords and rental agents have a clear procedure as to how the allocation of tenants works and the grounds on which someone is accepted or rejected as a tenant. Any kind of intimidation or physical threatening is forbidden, e.g. it is not allowed to threaten non-repayment of the deposit.
- The deposit is a maximum of twice the monthly rent and must be paid back within two weeks after the rental agreement has ended.
- The rental agreement must be put in writing.
- The landlord or rental agent must inform the tenant in writing about their rights and obligations.
- Any service fees should be reasonable and permitted by law.
- If required by the municipality, the landlord must have a licence to rent out a property
Municipalities have the authority to supervise this and take measures if anyone doesn’t follow the rules.
More detailed information about this new law can be found on the website of the government (Dutch only).
My landlord doesn’t maintain the house properly. What can I do?
The landlord is responsible for major repairs and maintenance of the rented accommodation. The tenant is responsible for minor, not expensive repairs.You can find an overview of repairs and who is responsible for them on the website of the government. (Dutch only) If you have a complaint about the maintenance of the house, you have to contact your landlord. It is suggested to do this in writing. If you and your landlord can’t agree about the maintenance, you can go to court or ask the rental committee (huurcommissie) to judge the situation. You can only go to the huurcommissie if your house qualifies as social housing (rent up to a maximum, determined by the government). On the website of the government you can find out if your house qualifies as social housing.
If your house qualifies as “free sector” (vrije sector) you can only go to court. It is suggested to ask help from a lawyer as the rules as quite complicated. The Juridisch loket can advise you what to do.
