The ACCESS Counselling Service Network (CSN) consists of licensed professionals with practices all over the Netherlands, which regulates itself and is coordinated by an ACCESS Focal Point. Counsellors are men and women who are psychologists, mental health counsellors, and social workers from a variety of different cultural backgrounds. All counsellors have a minimum Masters level degree with at least two years supervised work experience. They offer a variety of expertise in different areas.
In addition to English, a number of ACCESS counsellors speak other languages including Dutch, German, Spanish, French, Italian and Hebrew. All are personally familiar with the expatriate experience in one way or another.
All referrals and counselling services are confidential. Fees are set by the individual counsellors.
Contacting a Counsellor
Every month, two of the ACCESS counsellors are on-call (Mon-Fri 08:30-20:30), they can provide a free referral to a member of the ACCESS Counselling Service Network who is best placed to assist you. Please contact the helpdesk for the actual number of the on-call Counsellor, or for more immediate attention out of office hours, click here for this month’s on-call Counsellors.
If you have a referral letter from your huisarts, a course of counselling may be covered by your medical insurance policy although eigenrisico still applies, i.e. you may initially have to pay some of the amount yourself. It is advisable to check with your insurance company to obtain further information.
We are confident that your experience of counselling with your CSN Counsellor will be a positive and beneficial one. The ACCESS Counselling Service Network has a designated Ethics Committee and formal complaints procedure. In the event of a complaint, please submit your grievance by letter marked ‘private and confidential’ to the CSN Coordinator, ACCESS, Lange Voorhout 12, 2514 ED Den Haag. The Coordinator will forward the letter to the Ethics Committee. Complaints will be dealt with fairly, sensitively and in confidence. Please note that we are unable to deal with complaints via the telephone or email.