ACCESS NL > Living in the Netherlands > Living with COVID-19 > I received a letter to collect my updated residence card. I went to the office and it was closed. How can I collect the residence card during the Covid-19 pandemic?

Living with COVID-19

Due to Covid-19, my contract has been cancelled and now I am unemployed. Am I eligible to claim [unemployment] benefits?

I’m leaving the Netherlands and I cannot visit the town hall in person. How do I de-register during the Covid-19 pandemic?

I received a letter to collect my updated residence card. I went to the office and it was closed. How can I collect the residence card during the Covid-19 pandemic?

Due to the Covid-19 pandemic, the IND offices have limited appointments available. At present, the IND will contact clients in order to schedule an appointment. The IND will only schedule an appointment for collecting your first residence permit (card).

This is in case you have received a positive decision on:

  • your application for a first residence permit and you have entered the Netherlands with a provisional residence permit (mvv), or
  • your application for a first residence permit, you have entered the Netherlands without a provisional residence permit (mvv) and the IND has already taken your biometrics (fingerprints, passport photo and signature), or
  • your application for a first residence permit for asylum, or
  • your application for a first residence permit for asylum for your family members (family reunification, journey to join an asylum seeker).

In the instances above, the IND will call you to schedule an appointment. You can only contact the IND yourself in order to provide biometrics after you have received a positive decision on your application for a first residence permit and you have entered the Netherlands without a provisional residence permit (mvv).

Until further notice, it is not possible to schedule an appointment for any other services or products. In case of emergencies, you can call the IND information line at 088 043 04 30 (Monday-Friday, 9:00-17:00). More information about IND operations during the Covid-19 pandemic is available on the IND website: ind.nl/en/pages/coronavirus.aspx

For more information related to the residence card:

access-nl.org/relocating-to-netherlands/legal-matters/immigration-to-netherlands/

I have recently moved to the Netherlands and I don't have a BSN number. Is it possible to have health insurance without a BSN number?

At this time of the Covid-19 pandemic, I would like to help in any way possible. Are there any volunteering opportunities?

Can you tell me if there is any financial support for freelancers due to lost income caused by Covid-19?

What should I do if my temporary lease ends due to Covid-19?

Can I be evicted if I lose my job?

Can Covid-19 be a ground for terminating a rental contract prematurely on my behalf?