However long you have been in the Netherlands, you may encounter things that are a little different from those at home.
Do you find banking, utilities, TV, playgroups, schools, dentists, transport, health insurance and much more in the Netherlands all too confusing? Wondering where to find certain products you cannot see in the supermarkets, or want to dine at a particular type of restaurant but do not know how to find it?
ACCESS has a database full of records and our volunteers are constantly updating and adding new information all the time. We are all going through similar experiences and are happy to share what we have learnt. With our large network of expats and locals, we can find the answer to any of your questions, and remember, no question is too big or too small!
Our telephone information helpline is open Monday
to Friday from 10:00 to 16:00 on:
0900 2 ACCESS (0900 2 222 377), local rate 20c per minute
Or ask your questions via email and someone will get back to you as soon as possible.
ACCESS Japanese Helpdesk in Amsterdam
Japanese Help desk aims to provide assistance and support to the
Japanese community who live and work in the Netherlands. Contact
the Helpdesk in order to get free-of-charge information and
If you are new to the Netherlands and don't know where to start, facing a complex situation at home or at work, or simply have many questions, you may benefit from a free individual consultation session with one of our experienced volunteers. These sessions last one hour and provide the opportunity to gather a broad base of information or to discuss your particular situation in detail.
To discuss your requirements and to make an appointment, please contact our helpline.
Useful Phone Numbers
We have a list of useful and emergency phone numbers for you to view, print or download.
Let us know
tries to ensure that the information we provide is correct and up
to date. If you know of any goods or services in English that are
offered to the international community in the Netherlands that we
should know about, we would like to hear from
you. Please do
share with us your feedback and your experience with a service
provider we have suggested - good or bad via email.